What’s the Noise Level of Your Blog?

My friend Easton Ellsworth has written a very on-the-mark article called Why are most business blogs lamer than a two-legged dog? (great headline!). In it he asks:

How many corporate blogs - official company blogs - do you read regularly?

If your answer is greater than 5, congratulations. You’re a rare (ahem) breed.

Long gone are the days when you could make heads turn just by saying, “We’ve got a business blog.” That’s so far past jumping the shark it’s not funny. It’s like pouring a gallon of meh all over yourself.

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Customers Are Not Time Starved Just Smart and Selective

We hear so much about how time starved and busy lives we lead. Yet we find time to spend hours in front of the TV, on the Internet, playing Soduku, playing videos games for hours, or doing crossword puzzles.

I met two busy 20 somethings this week. One said, “When I sit, I knit.” the other told my mother that she spends 2 hours a day quilting.

It got me thinking. So what’s going on here?

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Why We Call it Gateway Blogging

For a customer, a blog is a gateway into a meaningful relationship with a business. A business blog is often the entry point or the first point of contact a customer may have with a business nowadays. A customer may be searching for something and will have landed on a business blog through Google search. That customer is leery and alert to any deal breaker. That customer is going to form an immediate impression of a business based on the blog’s appearance and content. The gateway must be appealing and the customer must be able to see that it’s worth stepping through.

And once the customer steps through the gateway, expectations must be exceeded. Many business owners and freelancers are familiar with the idea of a sales funnel. On the web, a sales funnel looks like a black hole to most customers. They need to ease into it at their own pace as you pass test after test in order to establish trust in their minds and build up a relationship. A business blog, if created and managed correctly, will be the gentle slope that eases customers into your sales funnel.

However, you can’t create a blog according to the conventional wisdom and get more business and better customer relationships. You have to take a different approach to it. This approach is what we call Gateway Blogging: using your business blog as a gateway in order to further your business by improving your relationship with your customers.

Why We Need Gateway Blogging

There is a problem with business blogging. You likely don’t know what that problem is… and that’s part of the problem. I wanted to address something really fundamental, and that is why we need Gateway Blogging. I think we need Gateway Blogging because it solves a problem and carries significant benefits. The problem is that traditionally, business blogging hasn’t really been all that focused on business. The benefits are many, but at the end of the day they result in greater long-term profitability.

When it comes time for the business person to learn about blogging, almost none of what she will find online is geared towards business. More specifically, information online is not designed to address how blogging can generate leads or increase conversion rates. Most advice is aimed at a general audience of bloggers who are not running a business (selling goods or services directly). Instead, this advice is aimed at bloggers who engage in content monetization efforts such as advertising, affiliate programs, and paid writing. Usually, the goal of this advice is to generally increase traffic and RSS subscribers. Even information that is declared to be for business blogs hardly distinguishes itself from conventional blogging advice.

Advice and information for business blogs should assist business bloggers in growing their business through their blogging activities in a deliberate manner, instead of as a by-product of traffic. Greg and I are, hopefully with your help, trying to create this “deliberate manner” for business blogging in a system called Gateway Blogging. We want Gateway Blogging to address the particular needs of business bloggers.

This is what Gateway Blogging needs to accomplish:

  • Helps you determine the purpose of business blog and establish objectives
  • Helps you focus on a particular, highly qualified audience
  • Provides information and methods to help you frame and create content that appeals to the audience and that generate leads and sales (the gateway concept)
  • Provides information and methods for creating content and managing a business blog so that customer relationships are strengthened

Business blog objectives are different than for other kinds of blogs. The definition of a highly qualified prospective customer is stricter. How you create content on a business blog that is useful and without overselling and overmarketing needs to be addressed.

For non-business blogs, there is nothing beyond the blog itself–no ecommerce pages, no services to purchase, no customer service. But for a business blog, the blog is essentially the gateway into a more trusting and involved relationship in which products or services will be purchased. When you understand that it’s a gateway, and you treat it like one, it changes how you do things. I can see the results of this at my business blog, Remarkablogger. Other freelancers and small business owners have expressed that the concept of Gateway Blogging resonates with them and that they have used some of its ideas successfully. This gives me hope that we are onto something, here.

Persona: Dreamers (Stan & Sara)

Dreamers Persona ImageStan and Sara are well established baby boomers. Their adult children are in their early twenties and actively pursuing professional careers like their parents. Married to Sara for thirty years, Stan is a CPA (age 55) and met Sara (now 52) in college when she was studying nursing.

Sara and Stan are pragmatic, conservative, and principled people. They are actively involved in their church where Stan is the Church Treasurer and Sara has been teaching Sunday School for the last 10-20 years. Stan is quiet, calm, and collected and Sara is outgoing, boisterous and friendly.

Sara recently retired from nursing to spend more time supporting her church and adult children providing part-time day care for her grandchildren. Her daughter is finishing her degree in micro-biology and Sara is relishing in the opportunity to spend these days with her grandchildren.

Health is paramount to Stan and Sara who exercise regularly, use supplements, and vitamins. They take the time together to plan their schedules to maintain a reasonable degree of life balance in their busy schedules.

Stan expects to retire soon from accounting and looking forward to a well deserved break from the everyday routine. Sara is looking forward to Stan’s retirement and is planning an extended road trip throughout the mid-west.

Following their road trip he is considering starting a second act business providing advice and support to entrepreneurs and business owners via SCORE (Society for Retired Executives) or a consulting business of some sort.

Online Stan scans and reads headlines because he is somewhat uncomfortable reading on a computer monitor. Therefore, he scans looking for the “right information” on products he is interested in purchasing. Following his online research Stan will then locate the product at a local store to make the purchase.

Decision Making

Stan prides himself on making intelligent decisions. His natural analytical tendency means Stan is a somewhat slow decision maker. He prefers to sleep on major decisions before making a commitment and does not respond well to high pressure sales tactics or lazy salespeople.

When purchasing web development services Stan tends to be as pragmatic and practical with a business decision as in his personal life. Stan will likely need some help with developing their website image, identity, and content. He will pay close attention to his website, tweaking, adjusting, and making changes based on what he thinks needs to be changed. Therefore, having a website that they can control and change as the company grows and develops over time.

Dreamers have a strong internal frame of reference and are often seen as cerebral and analytical thinkers. Tell them that your role is to help them make a decision by providing them with the information they need. Let them be in control of the decision making process. You can get them talking by asking a series of probing, quality questions, which they will appreciate and respect.

Young Dreamers are often pegged as somewhat eclectic, spontaneous, and many embrace “new age” concepts. They love the Internet, spend the most time online, and most likely have a blog. Remember, they can make a decision one day and change their minds the next. Often choosing to live an alternative lifestyle they embrace causes like the environment, human rights, and other lifestyle choices.

Review

Dreamers are motivated by ideas, knowledge, & principles. Their actions decisions have a tendency to based on abstract and idealized criteria including quality, integrity, and tradition rather than on feelings, experience, or a desire for societal approval.

Dreamers…

  1. Are pragmatic, conservative, principled
  2. Often White collar professionals
  3. Life focus is on health, family, church and life balance
  4. Make smart, thoughtful decisions
  5. Want to make a difference

Marketing & Content Development Guidelines for Dreamers

Because these people have such a strong internal frame of reference they are not easily influenced, finessed, or coerced to buy.

They are in charge of the expedition and you are just along for the ride.

Your role is to provide commentary, information, and observations. When they are ready to buy they will let you know.

They are proud of the way they make decisions and the process they use to arrive at a decision. Let them be in control. Remember these people pursue growth in their abilities and character. They are the thinkers of the world and can become quite cerebral and cautious when making important or large decisions.

Pay attention to the details. Make sure your message is cogent (clear, logical, convincing). The purchase has to make sense to them. In your sales and web copy talk about making a smart/intelligent decision, your desire to understand their perspective, and specific facts i.e. standards, policies, and principles.

Provide opportunities to access additional information via email, down-loadable PDF. Eliminate typos and grammatical errors. Point out your track record, functionality, and reliability of your products and services.

Content Preferences

  • Likes Comparison Charts
  • In-Depth Info
  • They like to discuss issues, use your blog to educate, discuss, and inform
  • Present Ideas & Concepts
  • State Your Policies & Principles
  • Portray Quality, Integrity, Character

Are You Making This Critical Mistake about Your Customers?

warning.jpgYou hear business owners say things like this all the time:

“I am my market”

Sigh…

If there’s one thing I wish people would understand (well, that particular list has about a zillion items on it, but whatever) it’s that you most definitely are not your market. The reasons are simple but apparently not very obvious, or fewer business bloggers would make this critical mistake.

There are two very important reasons why you are not your market:

  1. You’re running your own business. Most people are not. Probably your customers are not, which means you are not like them in significant, fundamental ways. Of course, your customers may be other business owners, and that can pull you a little closer together, but even so, the next point will always be true.
  2. You are an expert at something your customers are not. Therefor you are not like them. The difference is astounding. In my business of blog consulting, for example, I deal with clients who often know very little about what they’re getting into. They’re not like me at all! If they were, they wouldn’t need to hire me. I’m sure my auto mechanic or accountant must have thought some of the things I’ve said to them must have sounded pretty ignorant.

Let’s flip the roles around. Think about someone you pay because they perform a service for you that you can’t do: building contractor, web designer, lawyer, retail psychologist, cool hunter, whatever. Can you honestly look at them and think to yourself, Yeah, I am very much like that person, I am their market.

I didn’t think so.

Okay, I’ve made my point. Why does this matter? Well, in a larger sense, it matters to everything you do as you engage with your customers and plan your business activities at a high level. Not like that’s important, or anything. ;) But here’s how it matters to business blogging: it points out that you need a way to break out of this thinking so you can really understand your customer.

The whole point of really knowing who your customers are is so that you know exactly what to say to them on your blog in posts and in comments. This means your blogging has a higher ROTI and general ROI. This makes business blogging worth your time because the payoff directly feeds your bottom line: you form stronger relationships with customers and that investment pays for itself a million times over in a million ways.

That’s why we’re so bullish on personas. We keep hammering this point because it’s so foundational to everything else we’re going to put into Gateway Blogging.

How well do you know your customers?

How much do you know about your customers? I mean really, how much do you really know about them? I am not talking about a generic customer description, demographics, or “I am my market”.

QuestionNo I am talking about something deeper and more meaningful.

What I am talking about is really understanding the personality, characteristics, drivers, and behaviors that shape how your customers make a decision to buy your products and services.

Having a deeper understanding of your customers will:

  1. Increase your inquiry to order ratio.
  2. Allow you to make more effective investments with your marketing budget.
  3. Create a more predictable income stream.
  4. Filter out unproductive tire kickers (prospects) who never buy.
  5. Increase customer loyalty and repeat orders.
  6. Help you serve them better.
  7. Give you more constructive feedback to improve customer relationships.
  8. Increase your average size sale.

Not only will this knowledge increase your revenue, it is the key to increasing the effectiveness of your business. Which is exactly what I have been doing since 1990 with more than 2,000 entrepreneurs and business owners in 33 industries in seminars and my coaching clients.

I used to train my clients to create an “ideal customer profile” and knowing as much as possible about your “ideal customer” is still relevant but I no longer coach my clients to target markets, rather to target needs - of their ideal customer.

Personas are how your customers character is presented and is what makes them unique and identifiable - this is why I call them Personas.

You will be able to learn more about these personas in our Gateway Blogging book or read an example here.

Live Large!

Greg Balanko-Dickson

Business Blogs are Different - Great Content is Not Enough

open.jpgImagine you run a small downtown store. You put a big sign up front in the window that attracts a huge number of people in off the street. You’re so busy all the sudden! People are everywhere! They say “Nice store,” and then…

They leave without buying a damn thing.

That’s what typical blogging advice will do for your business blog. Is that what you want?

You’ve heard it all before a million times: the key to success in blogging begins with great content.

Exactly what does it mean to create great content?

What does “great” mean? And for whom?

And… just how… exactly… does great content on my business blog translate into more customers?

In my little story above, nothing is mentioned about what the store sells, what the price range is, or who the shopkeeper expects to sell to. Nothing is said about what to do with all those customers once they set foot in the shop, whether they buy anything or not. Do you think any of those things matter? I do.

Most blogging advice, if applied to a store, would say something like this: Sell great merchandise! Merchandise is king! I don’t know about you, but I think that when it comes to business blogs, we need information designed for business blogs, and tailored to meet the needs of business bloggers.

Photo by Twyford under CC License

The Third Component of Gateway Blogging: Storytelling

storytelling.jpg

Storytelling: Tapping into the Desire for Success

Storytelling is powerful blogging. It’s also powerful marketing and sells without selling — in other words, storytelling isn’t a “hard” pressure tactic form of selling. It isn’t selling at all! The whole point of storytelling is to make it easy for potential customers to envision their own success by talking about your successful customers. You are helping your potential customers to stoke the fires of desire to achieve an outcome in their business. Put simply: you are helping them envision their own dreams of success. This is vital because it speaks to the all-important emotional aspects of the buy decision that no amount of facts or objectives-busting can overcome.

In Gateway Blogging, there are 2 main types of stories:

  1. Process/progress stories
  2. Customer success stories

Process/progress stories

Process/progress stories are blogging about what you do and how you do it. To elaborate a little further: when you blog about what you do, you mostly want to be blogging about what you do for your clients in a way that shows the benefits of being your client. One way to do this is to write about your process: how clients benefit from undergoing the process of receiving your services or purchasing your products, and the steps to get them those benefits.

Focus on the benefits your clients get from following your process. Process is a differentiator. Our process is part of our business identity, our unique value proposition (UVP). The importance of clients buying into your process can be seen in the anti-sweatshop sentiments and in the tremendous rise of organic farming. People want to know the story behind what they buy so they can feel good about buying it. This kind of marketing is nothing but story!

Customer success stories

When your client has acquired the benefit your process delivers, you then have a customer success story you can tell in the form of a blog post or other content, such as an interview with the client in the form of audio or video. Many freelancers have online portfolios or client lists, but fewer have client testimonials. Customer success stories combine qualities of both: your blog’s readers (prospective and current customers) can gain crucial information on:

  1. How your clients benefit
  2. Your character and personality
  3. Your skills and experience

It’s important that we really focus on the benefits our customer received than what we did or how we did it. Essentially, we use storytelling in business blogging to brag about our clients’ success. When we do this, our client is the “sun” and we are only the “moon” in the sense that we’re only reflecting the light of our client. They are the sun. They are the focus of attention.

Envision success

When you use storytelling in a business blog, you are, in fact, writing about yourself and selling yourself, but you’re doing it in a way people enjoy and that connects with them. This is because you’re helping them envision their own success! You are enabling your audience to tap into their own strong desires for success. When they see how your clients benefit from you, they will begin to consider acquiring those benefits for themselves. Just remember to always frame everything in terms of customer benefit rather than how skilled or great you are.

Good Stories have drama

Do not be afraid to blog about problems if there was a successful outcome in the end. In fact, how potential clients perceive your character, behavior, and results during a problem may be one of the most important factors that gets you hired. Problems are the best opportunity available to really impress and create life-long customers who will do your marketing for you for free by word of mouth (and, hopefully, “word of blog” as well). When you can recount how a challenge was encountered and overcome with a happy ending, you are telling a good story–complete with a little excitement and action–that will have an impact on your audience.

photo by Akuppa under CC License

The Second Component of Gateway Blogging: Positioning and Branding

vision.jpg

Selling the Vision via your Unique Value Proposition

In Gateway blogging, you show your potential and existing customers what you’re all about by how you blog so they can make or reaffirm a decision to do business with you. If you don’t uniquely position yourself and shine like a lighthouse in the foggy night across an ocean of undifferentiated business blogs, that purchase decision will not be made in your favor.

Positioning and Branding has 3 Aspects:

  1. Blog design
  2. News as differentiation
  3. Vision posts

Blog design

Gateway Blogging is mostly about what you say and how you say it on your business blog, but design plays a vital role, as well. One factor that sets you apart from the crowd–and therefore means what you sell is worth paying for–is a unique and compelling business blog and site design.

If you’re just starting out, and you are not a web or graphic designer, it makes financial sense to use a freely available template or theme for your site. But chances are thousands of other people are using the same one, so you are not branding yourself as unique. The blog theme you choose may look nice, but it looks just as nice on five thousand other blogs, too (yes, it really can be that many and more). As soon as you are able, you want a professional design for your business blog.

Even before the advent of the web or blogs, it was always solid advice to have a compelling logo and other materials professionally designed for your company. Your office location needed to be designed in a way that created the desired impression and branded you. In today’s world, your “company” may consist of only one person and the only location for it that really matters has a dot com at the end of its address. You still need a compelling logo and a great design to brand your online location.

The visual design of your business blog speaks volumes in split seconds during the first impression created when a stranger visits. It can say “I look like everybody else and I’m not worth hiring” or it can say “I’m unique and different and you’re invited to a closer inspection to find out why.” If you think of your business blog as a gateway, would you then want to enter that gateway if it didn’t look appealing or compelling? An attractive gateway invites entry, plain and simple.

News as differentiation

With so many business bloggers echoing news items, it’s no differentiator if you do it, too (who wants to be the 2000th blog repeating the news that Google just updated their PageRank algorithm?). At worst, you are just wasting your own time creating unoriginal link posts to news items which can be found elsewhere. This is exactly the kind of thing that causes people to unsubscribe from your blog.

In Gateway Blogging, the idea is to use the news as a means of differentiation. This is where offering your opinion is much more acceptable, because you are using an industry news item as a springboard to show your unique value proposition. This is better by far if you can tie your opinion to specific action that you took on behalf of a customer which had a successful outcome. As you can see, this overlaps the idea of customer success stories. The 3 major components of Gateway Blogging are not mutually exclusive or easily separable.

Vision posts

A primary goal of Gateway Blogging is to present the idea that on the other side of the gateway is dream fulfillment. That may sound audacious, but it’s true. People make purchasing decisions based on emotions, even though they may firmly believe they are deciding based on facts. When you present a dream or a vision, you create a powerful attraction and invitation to join in with the vision. If two lawyers in the same area of law each have a blog, and one posts news and gives some advice and offers the usual blog content; and the other one shares a vision of justice, fairness, and a better life (or of winning difficult cases), which lawyer do you think is going to have more clients and be able to charge higher fees?

Companies often draft vision statements which are soon forgotten and ignored (and that are often nothing more than mediocre marketing drivel). But a Gateway Blogger can write a mini vision statement in the form of a blog post at any time and with some frequency. I call these mini vision statement posts vision posts.

In a vision post, you are presenting your dream, except that you are presenting it in the form of your clients’ dream. Personally, my dream is that you hire me as a blog coach and pay me well for great work, but I present a vision on Remarkablogger of you landing more business and of you getting paid well for great work as a result of your blog, which is the result of you hiring me as your blog coach.

Vision posts have the following structure:

  1. present the problem
  2. present the vision
  3. affirm your work to fulfill the vision

Notice that you do not present yourself (your products or services) as the solution to the problem overtly, but it is inferred when you swear your dedication to making your vision a reality.

I see vision posts as an extraordinarily powerful attractor. They are mini-manifestos, but they are rooted in real actions you are taking, and they are designed for the benefit of customers, which takes away the negative tone sometimes found in manifestos. Because they are focused on the benefit to others, they are not selfish like other types of “rants” or manifestos found online.

An Example

One post I have written specifically as a vision post was The Secret to a Successful Blog: Sell without Selling. You can see how it presents the three steps above of presenting the problem, presenting the vision, and then promising to work towards fulfilling the vision of solving the problem.

When I wrote that post, I didn’t tell anyone I was testing a formula for a vision post as part of the Gateway Blogging system. Since I wrote that post, my readership has grown significantly, but at the time, getting 20 comments and 5 trackbacks on a post was a spike. Considering the number of comments and trackbacks this post received, I judge it a successful test of a vision post.

Do You have a Vision?

Obviously, you can’t write a vision post unless you have a vision. Greg and I have a vision of what business blogs can really be. We can (and will) create a number of strong vision posts about this, each one allowing our readers to identify with us and align with our vision for business blogging.

So what’s your vision? If you can’t answer that question immediately, you’d better spend some time refining your business vision so that you can extend it to your blog and your customers.

Photo by fotologic under CC License